Returns & Exchanges

At MoVida, we take pride in the quality of our gourmet products; if your order arrives damaged or incorrect, we offer a 14-day return window to ensure your satisfaction. Due to the perishable nature of food, we can only accept returns on unopened and non-perishable items in their original packaging.

1

Contact Support

Email our customer service team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.

2

Wait for Approval

Our quality control team will review your request and provide a Return Merchandise Authorization (RMA) number and the return shipping address.

3

Secure Packaging

Carefully pack the items in their original retail packaging and include a copy of your receipt or the RMA form inside the box.

4

Receive Refund

Once we receive and inspect your returned goods, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing